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Zenta Services Table

The Service Agreement (“Agreement”) outlines the terms for the services provided by D3V Technology Solutions (“D3V”). The following table provides a detailed description of each service referenced in the Agreement.

These service descriptions are subject to change and may be updated by D3V from time to time to reflect enhancements or modifications. The most current version of this table shall be deemed incorporated by reference into the Agreement.

Searvices

Description

Included Features

Optional Add-Ons

Strategic Workshop

One-time assessment of AI or cloud environment

  • Discovery & assessment

  • Risk identification

  • Strategic roadmap

NA

CloudCare

General business-hours support and cloud guidance

  • Google Cloud guidance

  • Email support

  • Annual Business Review

  • Access to D3V Navigator

  • Zenta Pulse (Advanced)

NA

CloudCare Plus

24×7 human support for incidents and ops

  • 24×7 support

  • Troubleshooting

  • Enhanced escalation

  • Operational guidance

• Infrastructure Management
• App Dev Support
• Code Upgrades
• DB Version Upgrades
• Other Custom Services

Zenta Pulse

Cloud operations platform with AI and automation

  • Bill Pulse

  • Secure Monitor

  • Expert-led Fixes (if applicable)

  • AI Teammate (Ollie)

Upgrades available based on service tier

Partner Billing

Google Cloud billing & support integration

  • Centralized invoicing (Net-15)

  • Billing Support

  • CloudCare included at no extra cost

NA

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