Zenta Services Table
The Service Agreement (“Agreement”) outlines the terms for the services provided by D3V Technology Solutions (“D3V”). The following table provides a detailed description of each service referenced in the Agreement.
These service descriptions are subject to change and may be updated by D3V from time to time to reflect enhancements or modifications. The most current version of this table shall be deemed incorporated by reference into the Agreement.
Searvices
Description
Included Features
Optional Add-Ons
Strategic Workshop
One-time assessment of AI or cloud environment
-
Discovery & assessment
-
Risk identification
-
Strategic roadmap
NA
CloudCare
General business-hours support and cloud guidance
-
Google Cloud guidance
-
Email support
-
Annual Business Review
-
Access to D3V Navigator
-
Zenta Pulse (Advanced)
NA
CloudCare Plus
24×7 human support for incidents and ops
-
24×7 support
-
Troubleshooting
-
Enhanced escalation
-
Operational guidance
• Infrastructure Management
• App Dev Support
• Code Upgrades
• DB Version Upgrades
• Other Custom Services
Zenta Pulse
Cloud operations platform with AI and automation
-
Bill Pulse
-
Secure Monitor
-
Expert-led Fixes (if applicable)
-
AI Teammate (Ollie)
Upgrades available based on service tier
Partner Billing
Google Cloud billing & support integration
-
Centralized invoicing (Net-15)
-
Billing Support
-
CloudCare included at no extra cost
NA